Terms of electricity sales

1. Scope of application and definitions

1.1. These general terms of contract, i.e. the terms of electricity sales, shall be applied to the retail sales of electricity (hereinafter: electricity sales) to the electricity user who has been connected to a distribution network. These terms are a part of an electricity sale contract (sale contract) concluded by the electricity user and the electricity vendor, by which the user buys and the vendor sells electric energy. Retail sales of electricity mean electricity sales direct to electricity users via a distribution
network.

1.2. Only if agreed on separately, can these terms be applied, where applicable, to such a place of
electricity use where electricity is also produced (a sale contract for a place of electricity use which is
also used for production purposes).

1.3. A distribution network is a power network with a nominal voltage of less than 110 kilovolts.

1.4. A DSO is a body or establishment in possession of a distribution network and engaged in licensed operation thereof.

1.5. A connection contract is concluded between the DSO and the owner or holder (connecting party)
of a place where electricity is used (e.g. real property or a building), which has been connected to the
distribution network. The connection contract concerns connecting the place where electricity is used to
the network, as well as maintaining the opportunity for electricity use at the point of connection.

1.6. Power network service (network service) refers to all those activities of a DSO which make it
possible to transmit electricity on the DSO’s network against payment.

1.7. A power network contract (network contract) is concluded between the DSO and the electricity
user. The power network contract concerns the network service needed by the electricity user.

1.8. A contract for electricity supply is concluded between the vendor and the electricity user, and by
signing it, the vendor assumes responsibility also for the network service. The vendor shall, where
needed, agree on provision of network service with the DSO. When a contract for electricity supply is
in force, no separate network contract or sale contract shall be concluded for the place of electricity use.
Service conforming to the contract for electricity supply is called electricity supply in these terms.
These terms are not applied to a contract for electricity supply (cf. Terms of Electricity Supply, STE
14).

1.9. An electricity vendor (vendor) is a person, corporation or establishment selling electricity.

1.10. An open supplier is a vendor providing the user with all the electricity needed or balancing the
difference between the customer’s electricity production and acquisition, on the one hand, and use and
supply, on the other, by supplying the missing amount of electricity or by receiving the surplus during
each hour (open supply). A fixed supplier is a vendor providing the customer with exactly the amount
of electricity agreed in advance for each hour (fixed supply).

1.11. If an electricity vendor has a significant market power referred to in the Electricity Market Act.
within a DSO’s the area of responsibility to which the place of electricity use belongs and the place of
electricity use is equipped with a main fuse of maximum 3×63 A, or a maximum of 100,000 kWh of
electricity is purchased annually to the place of electricity use, the vendor has the obligation to deliver
electricity to the user in compliance with section 67 of the Electricity Market Act.

1.12. The electricity user (user) buys electricity from the vendor and the network service from the DSO
principally for his own use. The user may also be a connecting party purchasing electricity to be used by others via the connection point specified in his connection contract. Several users may undertake to become jointly responsible
for a sale contract, if the contracting parties make such an agreement.

1.13. The user, who is a natural person and acquires electricity mainly for other purposes than his
business activity, is called a consumer in these terms.

1.14. The contracting parties referred to in these terms mean the vendor and the user.

1.15. The electricity products referred to in these terms mean the service entity to be used in electricity
sales. Data on the charges to be collected by the vendor are also included in the definition. The
electricity products may also be called tariffs. The electricity products offered by the vendor are presented in a price list. The product price list and a possible service price list (the price lists) are part of the sale contract. The pricing principles for invoicing electricity sales may also be separately agreed upon by the contracting parties, in which case
the product price list is not attached to the sale contract (i.e. the product price list is not part of the sale
contract).

1.16. In these terms, sending e.g. a confirmation, invoice, notification of a price change or some other
kind of message encompasses also sending electronic messages with informative contents. The address
or invoicing address of the user may also be an email address or some other personal address provided
by the user. Sending messages electronically requires that the contracting parties have agreed to do so.
A separate agreement can be made with a user who is not a consumer to the effect that notices of price
changes or revisions of other terms of contract may be published at a predefined address on the Internet.
In addition, the user must be notified of the existence of the notice in a way that has been agreed on in
advance, e.g. by email or an SMS.

1.17. An electricity sale contract based on the vendor’s obligation to deliver refers to a sale contract
concluded by the user and a vendor that has a delivery obligation towards him at public prices and on
terms based on the delivery obligation.

1.18. Hourly metering equipment means equipment or a combination of pieces of equipment that meter
and register the consumption of electricity by the hour. It must be possible to read the data registered
by the equipment via a telecommunication network.

1.19. A remote medium refers to the telephone, mail, television, information network, or some other
medium that can be used for concluding a contract without the parties being simultaneously present.

1.20. The central provisions on the electricity market have been laid down in the Electricity Market Act
and the decrees issued by virtue of it.

2. Concluding a sale contract, user’s other contracts for electricity purchasing, commencing the
sale of electricity

2.1. A sale contract concluded by the contracting parties is either valid indefinitely or for a fixed term.

2.2. A sale contract may be concluded, when there is a valid connection contract for the place of
electricity use in question.

2.3. Commencement and continuation of the sale of electricity requires that there is a valid connection
contract and a valid network contract for the place of electricity use and that the user has fulfilled the
obligations laid down in the connection contract and the network contract and that the place of
electricity use meets the technical requirements set in the above-mentioned contracts for the network
service to be provided to the place of electricity use. The sale of electricity can be started at the earliest
after 14 days have elapsed since the ale contract was concluded, unless some other agreement has been
made.

2.4. A sale contract may be concluded in writing, orally or electronically.

2.4.1. A sale contract shall be concluded in writing, if either contracting party so requires. Any
price lists and a link to the saveable version of these terms shall be attached to the sale contract.
At the customer’s request, the written general terms of contract shall be sent to the customer free
of charge with the sale contract. The DSO, to whom notices of defects and other notifications
concerning the network service are to be given, as well as the special requirements set for
electricity metering, shall be specified in the sale contract, if the sale contract conforming to the
Electricity Market Act requires it. In addition to the contract, the consumer shall be provided
information about the energy consumer checklist and the website address of the Energy Authority,
where the checklist is available.

2.4.2. A sale contract may be concluded electronically according to the product range offered by
the vendor. The electronic contract is binding, if it meets the general requirements for electronic
agreements.

2.4.3. If the sale contract is not concluded in writing, the vendor shall within the time specified in
the Electricity Market Act send a contract confirmation (confirmation) to the invoicing address
provided by the electricity user or any other address separately agreed on. In addition to the date
of entry into force of the sale contract, also the individual terms of the sale contract, the relevant
price lists, as well as a mention of the comment period granted to the user, as well as a link to the
saveable version of these terms shall be included in the confirmation. At the customer’s request,
the written general terms of contract shall be sent to the customer free of charge with the contract
confirmation. Furthermore, the DSO to whom the all notices of defects and other notifications
concerning the network service are to be given, and the special requirements that the sale contract
conforming to the Electricity Market Act may set for electricity metering shall be stated in the
confirmation. In addition to the confirmation, the consumer shall be provided information about
the energy consumer checklist and the website address of the Energy Authority, where the
checklist is available.

2.4.4. If the sale contract is concluded with a consumer via a remote medium, the confirmation
sent by the vendor shall, where applicable, in addition to the information mentioned in article

2.4.5 include other relevant information referred to in section 9 of chapter 6 of the Consumer
Protection Act, including delivery and other charges that are not included in the total price,
payment terms, information about the consumer’s right to cancel the contract and a cancellation
form and instructions, unless the vendor has already earlier supplied this information to the
consumer in a permanent manner.

2.4.6. A sale contract that has not been concluded in writing will have entered into force and will
continue on the terms specified in the confirmation, except for the following cases:

The user of electricity, within three weeks from the sending of the confirmation or by some
other date mentioned in the confirmation that is at least three weeks from the sending of the
confirmation, notifies the vendor that he does not deem the terms specified or clarified in the
confirmation to correspond with the sale contract. During the period between the conclusion
of the contract and the notification given by the electricity user, the contractual terms
specified in the confirmation shall be applied, unless it is shown that some other agreement
has been made.
The consumer cancels the contract in accordance with the cancellation right related to
distance and door-to-door selling that complies with the Consumer Protection Act. If, by the
time the contract is cancelled, the consumer has utilised electricity that cannot be transferred
to the consumer’s previous vendor in the settlement of electricity transactions, the consumer
shall pay a reasonable compensation to the vendor for the advantage gained by him. The
price is determined according to contractual terms presented in the confirmation, unless it is
shown that some other agreement has been made.

2.5. The contract documents form the content of the sale contract. If there is a conflict between the
content of the sale contract and the contents of the documents specified in it, the documents shall be
applied and interpreted in the following order:
1) Individual terms of contract
2) Relevant price lists
3) General terms of contract (these terms)

2.6. The vendor and the consumer may agree to amend these terms. However, no exceptions to these
terms may be included in a sale contract to the detriment of the consumer.

2.7. The user encompassed by the obligation to deliver is entitled to change the electricity products
subject to a number of reasonable restrictions based on the nature of the products presented in the price
list. Such restrictions may not be valid for more than 12 months. It is not possible to switch to a product
reported to be withdrawn.

2.8. The vendor is responsible for giving the notifications required by the settlement of electricity
transactions in compliance with the Electricity Market Act.

2.9. Time restrictions on the availability of electricity (and other forms of steering the use of electricity)

2.9.1. If the electricity user and the DSO have previous agreements on restrictions on the
availability of electricity (or on other steering measures), or if such restrictions have been laid
down in a previous contract for electricity supply, the restrictions will continue to be valid, unless
some other agreement is made by the user and the DSO. It is the responsibility of a party that is
not a consumer to separately inform the vendor of any restrictions on the availability of electricity,
other than those generally applied in the sector, agreed with the DSO.

2.9.2. If the user and an open supplier agree so, the vendor has the right to restrict the availability
of electricity in respect of individual users (or steer the use of electricity in some other way). The
agreed restrictions shall be carefully defined.

2.9.3. If the intention is to implement the desired restriction on the availability of electricity (or
some other steering measure) with the aid of the DSO’s installations or equipment, it cannot be
done unless the restriction (or steering measure) is appropriate to the DSO’s steering system and
the installations, steering principles and equipment maintenance have been agreed upon with the
DSO.

2.9.4. As regards direct electric heating mainly by means of direct electric heaters, the number of
de-energised hours of the heating elements may not exceed 1.5 hours at a time and 5 hours a day.
Each separate de-energised period shall be followed by an energised period of at least the same
duration as the de-energised period.

2.9.5. The user may not present claims based on these terms and such restrictions (or steering
measures) which have been implemented in accordance with individual agreements to the vendor.
In case of a fault in electricity sales referred to in article 5.7, the vendor will be responsible to the
user for the fault.

2.10. The user is required to notify the vendor of any changes affecting the sale contract concerning,
e.g., the user, the place of electricity use, the invoicing address or any other address that the contracting
parties have agreed to use, e.g. when the vendor sends confirmations, notifications of price changes or
when other types of messages are sent.

3. Security and advance payment

3.1. When a sale contract is concluded, the vendor is entitled to require that a user who is not a
consumer lodge a security or advance payment for the payment of receivables based on the sale
contract. If the sale contract is concluded only because the place of electricity use has been changed, or
because a contract for electricity supply has been terminated, without any simultaneous changes taking
place in electricity consumption or other circumstances, a security may only be required in accordance
with article 3.2.

3.2. After the commencement of electricity sales, the vendor is entitled to require that a user who is not
a consumer lodge a security or advance payment for the payment of receivables based on the sale
contract, if the user has materially failed to meet his liability to pay based on this or some other sale
contract or a contract for electricity supply, which has not been soundly challenged, or if the user’s
credit rating shows that the user is apparently incapable of making the payments based on the sale
contract.

3.3. The vendor may require that the consumer lodge a reasonable security or advance payment, when a
sale contract is concluded as well as when such a contract is in force. When a sale contract is in force, a
security or advance payment may be required only if the consumer has materially failed to meet his
liability to pay. The vendor shall have a very weighty reason for his claim for a security or advance
payment both when concluding a sale contract and when such a contract is in force. The very weighty
reasons may include the following:
• the sale of electricity to the consumer has been interrupted because of a failure to pay;
• the vendor has outstanding receivables related to electricity sales, electricity supply or the
power network service from the consumer, the amount of which can be considered
substantial compared to the amount of invoicing based on electricity sales; or
• the credit rating of the consumer shows that he is apparently incapable of making the
payments based on the sale contract.

3.4. If, when a sale contract has been concluded, a security or an advance payment is not lodged by a
due date, the electricity sale contract becomes void without a separate notification with immediate
effect. The contract will become void, even if electricity supply to the place of electricity use has begun.
The user is required to pay a contract price for the electricity consumed by him before the contract has
become void.

3.5. The vendor is entitled to use a security or advance payment as a payment for his outstanding
receivables, the accrued penal interests and reasonable collection charges based on electricity sales or
previous electricity supply to the same place of electricity use. If the vendor uses the security or
advance payment or a part thereof as a payment for his receivables, the vendor is entitled to require that
the consumer increases the amount of security or advance payment to the amount specified in article

3.7., if the contractual relation still continues.

3.6. The vendor shall not pay interest on security or advance payment.

3.7. The maximum amount of security or advance payment may equal the amount invoiced for
electricity sales since the beginning of the invoicing period until the date of interrupting electricity
sales (as specified in articles 7.1-7.5), unless some other agreement has been made by the user who is
not a consumer or a consumer encompassed by the obligation to deliver. The sales invoice shall be
calculated according to the customer’s estimated electricity use. The estimate may be based on the
period when the use of electricity is highest.

3.8. When the sale contract has expired, the vendor shall return the security to the user as soon as the
final invoice has been paid and all other obligations of the user have been fulfilled. If the contract
remains valid, the security shall be returned to the user not later than two years after the date it was
lodged (the corresponding period for a consumer is one year). When the contract is valid and a security
has been lodged, the security shall not be returned, if the user has essentially defaulted on payment
during the period the security is being held. However, a security or a part thereof shall not be returned
to the user when the sale contract is valid or after it has expired, if the vendor can require that the whole
security or a part thereof should be used for paying the vendor’s outstanding receivables, accrued penal
interests and reasonable collection charges based on the user’s other valid or expired electricity sale or
supply contracts. If the user is not a consumer or encompassed by the obligation to deliver, the user and vendor may also make other agreements on returning the security. The advance payment shall be used to effect maturing
payments within the return period for the security specified in this article.

3.9. A confirmation shall be drawn up in writing on the lodging of security. A statement about advance
payment may also be included in the confirmation.

3.10. The vendor is entitled to realise the security lodged in the manner he thinks best in order to have
his outstanding receivables paid.

3.11. Instead of the relinquishing of security or an advance payment, the user and vendor may agree
that the charges based on the sale contract shall be paid in advance. As regards reverting to the ordinary
payment schedule, the provisions included in article 3.8 shall be followed as applicable.
3.12. The advance payment referred to in this chapter or the prepayment referred to in article 3.11 are
not in question, if the user selects from among the different electricity product and payment method
alternatives available, the one with an accelerated payment arrangement.

4. The DSO’s rights and obligations concerning electricity sales and issues related to network
service

4.1. The DSO has the right to require that the user’s electrical equipment and installations meet the
requirements set by legislation, provisions issued by the authorities and the user’s power network
contract, as well as any other technical requirements set by the DSO.
4.2. The user shall notify the DSO of a fault or disturbance he has detected in the electrical equipment,
network service or electricity sales. If the fault or disturbance falls within the scope of the vendor’s
obligation to make repairs, the vendor shall, after he has been notified of the fault or disturbance,
without delay take measures to eliminate the fault or disturbance. In case of a fault in network service,
the DSO is responsible to the user for the fault. The DSO is not responsible for a fault, if he within a
reasonable time after having been notified of the claim notifies the user of the vendor responsible for
the fault, who will assume responsibility for compensating the user for the damage resulting from the
fault, or for a price reduction.

4.3. The DSO is responsible for arranging metering and forwarding the metering data to the parties
involved in the electricity trade. (see chapter 6).

4.3.1. The arrangement and accuracy of electricity metering, the repair and inspection of faults
and the reading of meters shall be specified in the power network contract. In addition, the DSO
has the right to issue regulations on these matters, taking into account the provisions on metering
and stabilisation laid down in legislation and the power network contract.

4.4. In electricity sales, the existing arrangements for metering and electricity supply, including the
restrictions on electricity consumption referred in articles 2.9-2.9.4, are made use of, if legislation or
the electricity sector specific standards do not require something else or if no other agreement to the
contrary has been made.

4.5. In accordance with the terms of the power network contract concluded by the DSO and the user,
the DSO may in certain situations interrupt the network service or regulate the supply of electricity.
The vendor is not responsible for any harm or damage that such an interruption or regulation may cause
to the user. From the user’s point of view, interruption of network service and interruption of
electricity sales have the same effect: the supply of electricity to the consumption site is entirely, partly
or occasionally stopped.

5. Delay, fault and liability issues

5.1. If electricity sales have not commenced on the day agreed upon for a reason attributable to the
vendor, the vendor shall pay compensation for the damages caused by the delay in accordance with the
provisions laid down in articles 5.3-5.4 and 5.8-5.14. The user is not required to pay the fees based on
the sale contract before the sale of electricity has commenced. After electricity sales have commenced,
the user is entitled to withhold such a part of the fee as is needed to serve as a security for a claim for
compensation based on the delay. The right to withhold part of the fee is implemented in compliance
with articles 5.2-5.2.1.

5.2. The vendor shall deduct the fees related to electricity sales that have accrued during a delay, of
which he has been informed, from the invoice to be sent to the user after the matter has been cleared up.
If a deduction from the invoice is no longer possible due to e.g. the termination of a contractual relation,
the reimbursement of the sum shall be implemented in some other way.

5.2.1. If the user wants to ensure that the fees referred to in article 5.2 that have accrued during
the delay are deducted from his invoice, he shall make a claim to this effect to the vendor. The
vendor may request the user to supplement the claim in writing, if necessary.

5.3. No compensation shall be paid for damages caused by a delay, if the vendor shows that the delay is
caused by an obstacle beyond his control, which he cannot reasonably be expected to have taken into
account when concluding the sale contract and the consequences of which he could not have
reasonably avoided or overcome.

5.4. If the delay is caused by a third party that the vendor has used in fulfilling the terms of the sale
contract, the vendor is released from his obligation to pay compensation only if this third party would
be released from the obligation to pay compensation by virtue of article 5.3. According to the power
network contract, the DSO is directly responsible to the user for his possible delays.

5.5. The vendor is not responsible for faults in network service (i.e. interruptions and quality deviations
that are contrary to the power network contract).The user shall present his claims based on a possible
interruption or quality deviation to the DSO within a reasonable time after he has noticed, or he should
have noticed, the fault and has had the DSO’s contact details needed for presenting the claim.

5.6. An error shall be deemed to have occurred in the electricity vendor’s service, when an error or a
delay has occurred in a consumer’s invoicing, and the error or delay cannot be considered insignificant.

5.6.1 The consumer is entitled to a price reduction proportionate to the fault.

5.6.2. The vendor shall compensate the consumer for the damage caused by an error or a delay in
invoicing in accordance with articles 5.6.3-5.6.5 and 5.8-5.14.

5.6.3. Invoicing by the vendor is not deemed to be erroneous or delayed, if it is based on an
estimate in accordance with article 6.1.3.

5.6.4. The vendor is not responsible for any errors or delays in invoicing that are caused by the
DSO.

5.6.5. The vendor is not responsible for any errors or delays in invoicing that are caused by a third
party, if the vendor can show that an error or a delay was caused by a factor beyond his control,
the consequences of which he could not reasonably have been able to avoid or prevent.

5.7. The vendor shall compensate the user for the damage caused by an interruption or cessation of the
supply of electricity to the user contrary to the sale contract only if the reason for the interruption or
cessation of the supply of electricity to the user is attributable to the vendor. In such a case, the vendor
shall compensate the user for the damage caused to him/her in accordance with articles 5.8-5.14. In
accordance with the above articles, the vendor shall compensate the user also for the damage caused by
the erroneous data on, e.g., the metering requirements to be applied to the place of electricity use
provided by the vendor when the contract was concluded.

5.8. The vendor shall compensate the user for the damage defined above in this chapter in accordance
with the reasons and limitations mentioned below in this chapter.

5.9. The user is entitled to receive compensation for indirect damage only if the delay or fault is caused
by negligence attributable to the vendor. If the user is not a consumer and no agreement has been made
to the contrary by the parties to the contract, the maximum sum to be paid as compensation for indirect
damage by the vendor corresponds to the user’s total annual electricity costs. The amount to be paid as
compensation may not exceed EUR 8,500, however. If the vendor has been guilty of deliberateness or
gross negligence, the limitation of the maximum amount of compensation shall not be applied.

5.10. In these terms, indirect damage means:

5.10.1. loss of earnings incurred by the user of electricity because of the delay or fault or the
consequent actions;

5.10.2. damage caused by an obligation based on some other agreement;

5.10.3. major loss of utility at the place where electricity is used when this loss does not result in
direct financial damage, and other comparable major disturbance;

5.10.4. damage caused to the property of a user who is not a consumer by a functional disturbance
or stopping in the user´s device or equipment or an interruption of the user´s activity, or
consequential financial damage or loss due the same reason; and

5.10.5. other damage of a similar nature that is difficult to foresee

5.11. The consumer is entitled to receive compensation also for the damage caused to his family or
family member on the same grounds as for the damage caused to him.

5.12 In order to prevent damage, when damage occurs or is imminent, the parties to the contract shall
take all measures for the prevention or limitation of damage that can reasonably be required or
expected of them. If the damage is caused by the user´s activity, the vendor is not required to pay
compensation for it.

5.13. If the user shirks his obligation to take reasonable action to limit the extent of the damage being
caused to him, he himself shall be liable for the damage in this respect. If the user´s negligence can be
considered to be of minor significance, the proportion of liability for damage to be borne by the user
may be reduced in this respect, however. Compensation shall be paid for the damage that has been
caused to a contracting party by the limitation of the damage for which compensation shall be paid in
accordance with these terms.

5.14. The vendor is not required to pay compensation for such damage, for which the user or some
other party is entitled to receive compensation on other grounds, such as matters related to network
service.

5.15. If the delay or interruption in electricity sales is due to a reason that can be considered negligence
on the part of the user, the user is required to compensate the vendor for the resulting damage other
than indirect damage. Damage comparable to the indirect damage incurred by the user, referred to in
articles 5.10.1-5.10.5, is considered indirect damage incurred by the vendor.

6. Invoicing and payments

6.1. The vendor shall invoice the user for electricity consumption in accordance with the sale contract.
Articles 6.1.1-6.1.3 , 6.6.1 and 6.6.4 are not applied to the invoicing of fixed supply. An agreement on
the processing of extra fixed supply may be included in the sale contract for open supply.

6.1.1. Invoicing by the vendor shall be based on the data on the factual and estimated electricity
consumption reported and maintained by the DSO, unless some other agreement is made.

6.1.2. If the place of electricity use has hourly metering equipment, or some other type of
remotely read metering equipment, invoicing shall be based on metered electricity consumption,
unless some other agreement has been made. If the metering of electricity consumption in the
place of use is not based on remotely read metering equipment, invoicing shall be based on the
estimated electricity consumption of the user, unless some other agreement has been made.
Estimated invoicing shall be balanced four times a year on the basis of a meter reading that has
been either reported or acquired by means of a reading (reading-based or balancing bill), if no
other agreement has been made.

6.1.3. Invoicing may be based on an estimate based on the customer’s previous electricity
consumption, if the DSO or vendor is unable to determine the meter reading.

6.2. The contents of the invoice shall comply with the Electricity Market Act and the statutes and
provisions issued by virtue of it.

6.3. A period of at least two weeks shall be left between the date of sending the invoice and the due
date. If the user is not a consumer, the contracting parties may also agree on a shorter time of maturity.

6.4. The user is required to pay the invoice sent by the vendor by the due date stated on the invoice.
The invoice shall be sent to the invoicing address provided by the user. The user is required to pay the
invoice regardless of the address, to which he has requested the vendor to send the invoice.

6.5. The vendor is entitled to collect penal interest on delayed payments in compliance with the Interest
Act. If the due date and the amount to be paid have been determined in advance, penal interest is
charged as of the due date. If the due date of the consumer’s invoice and/or the amount to be paid have
not been determined in advance, a penal interest cannot be charged until 30 days have elapsed since the
invoice was sent. In addition, a reasonable fee based on the sale contract may be collected for sending a
reminder and a warning of cutting the supply of electricity in writing.

6.6. The vendor, and also the DSO in the cases referred to in article 6.6.4, are entitled to charge an
additional fee for errors that have occurred in invoicing, metering and reading of the meter, and the
user is entitled to receive a credit note in accordance with the following articles:

6.6.1. If a metering error has been shown to be bigger than what is acceptable according to the
power network contract concluded by the user and the DSO, this shall be taken into account in
invoicing conforming to the sale contract so that a credit note or an additional invoice is issued by
virtue of an assessment based on an inspection of the metering equipment, the verified amounts of
electricity consumed at different times by the user, as well as an assessment based on other data
provided to the vendor by the DSO.

6.6.2. The contracting parties may present claims for their receivables dating from the three
previous years, if the claims are based on the errors specified in article 6.6.

6.6.3. The consumer may, however, present a claim for his receivables specified in article 6.6,
stemming from the whole period, not longer than 10 years, however, during which the error has
affected invoicing, if the moment the error took place and the effects of the error on invoicing can
be verified afterwards.

6.6.4. The DSO, not the vendor, is responsible for correcting the user’s invoicing, if
• more than three years have elapsed since the error in invoicing occurred and the customer
was notified of it; or
• if the relationship between the customer and vendor has ended earlier than six weeks
before the error was detected,
and the electricity consumption data used as the basis of invoicing given to the vendor by the
DSO have been erroneous due to a metering error, a meter reading error, or an error in the
notification given to the vendor by the DSO (not due to deviation in estimated consumption,
however), compared to the actual electricity consumption.
The additional charges and compensations referred to in this article are specified in the terms and
conditions of the power network contract.

6.6.5. With regard to the period of interest accrual, no interest shall be paid on the additional
charge or compensation determined on the grounds of the previous articles. As regards the
additional charge, the user shall be granted a reasonable term of payment. If the user does not pay
the invoice based on the additional charge during the period granted, a penal interest may be
collected on it for the period exceeding the term of payment, as specified in the Interest Act.

6.7. The user is required to pay also the metered or verified electricity sales that have been caused by
faults in the electrical installations or electrical equipment within the scope of responsibility of the user.

6.8. The final invoice shall be delivered to the consumer within six weeks from the date on which
electricity sales to the consumer have been expired.

6.8.1. If the electricity vendor is required to pay a refund to the customer based on the final
invoice, the refund shall be paid no later than two weeks from the date on which the data required
for making the payment have been delivered to the electricity vendor.

7. Interruption of electricity sales

7.1. The vendor is entitled to interrupt electricity sales (supply of electricity to the user) referred to in
the sale contract, if the user has materially defaulted on the payment of the receivables of the vendor or
has otherwise materially breached his obligations based on the sale contract. The DSO implements the
interruption of electricity sales based on open supply by order of the vendor. Interruption of electricity
sales based on fixed supply means that the previous proportion of fixed supply has to be covered and
invoiced by the open supplier as of the date of the interruption. Interruption of fixed supply does not
lead to measures to be taken by the DSO.

7.2. The vendor shall remind the user in writing to rectify a breach of contract, i.e. to pay the
outstanding receivable or to rectify some other negligence within a period stated in the reminder, which
is at least two weeks from sending the reminder. If a charged reminder is sent to the user, who is a
consumer, the reminder can be sent at the earliest two weeks after the payment has originally fallen due.
If the user does not rectify the breach of contract within the period granted in spite of the reminder, the
vendor shall send a written warning of cutting the supply of electricity to the invoicing address of the
use or to some other address separately agreed on. The date of cutting the supply of electricity shall be
stated in the warning. The user shall rectify the breach of contract in time before the date the supply of
electricity is to be cut in order to avoid the interruption. The warning of cutting the supply of electricity shall be sent to the address of the user at least two weeks before cutting the supply ofelectricity. The supply of electricity may be cut at the earliest five weeks after the payment has originally fallen due or after the user has been informed for the first time of some other of breach of
contract and the need to rectify it. If a charged reminder has been sent to the user, who is a consumer,
the supply of electricity may be interrupted at the earliest six weeks after the payment has originally
fallen due.

7.3. If the default on payment is caused by financial difficulties that the user has run into because of a
severe illness, unemployment or some other special cause, principally through no fault of his own, the
supply of electricity may be cut at the earliest three months after the due date of the payment. The user
shall notify the vendor of the reason for the non-payment as soon as he is aware of it and, if possible,
before the due date of the invoice.

7.4. Electricity sales to the consumer or residential property may not be interrupted, however, if the
outstanding invoice of such a user does not amount to at least EUR 250 or if not at least three months
have elapsed since the due date of the oldest outstanding invoice.

7.5. Electricity sales to a building or a part of a building used as a permanent residence may not be
interrupted because of default on payment between the beginning of October and the end of April, if
the building is heated by electricity, before four months have elapsed since the due date of the
outstanding payment.

7.6. If the user´s default on payment is due to a force majeure, the supply of electricity may not be cut
as long as it prevails.

7.7. If electricity sales are interrupted for a reason attributable to the user or DSO, the user is not
released from his obligation to pay or from his other obligations towards the vendor.

7.8. The vendor is entitled to charge a reasonable fee conforming to a valid price list from the user for
sending a reminder and a warning of cutting the supply of electricity. The user is required to pay the
charges caused by the interruption and reconnection of electricity sales that the vendor has had to pay,
as specified in the power network contract concluded by the user (the charges corresponding to the
charges caused by the interruption and reconnection of network service), added by the reasonable
handling charges, if they are included in the vendor’s price list.

7.9. The sale of electricity shall be continued after the reason for the interruption has been removed.
The vendor is not, however, responsible for continuing the sale of electricity (i.e. for reconnecting the
supply of electricity) before the user has paid the fees and costs caused by a written reminder or other
notifications and by other measures taken in connection with interrupting and reconnecting the supply
of electricity, as well as the outstanding receivables of the vendor, and lodged the requisite security.
The vendor and the user may make a separate agreement to the effect that electricity sales will be
started again before the requisite security expires. In such a case, electricity sales can be discontinued
with immediate effect without a separate notification, if the security has not been paid by the due date.

7.10. The sale of electricity may be interrupted or it may be otherwise steered in accordance with
articles 2.9-2.9.4.

7.11. If the vendor or a party within the scope of the vendor’s responsibility is faced with an essential
disturbance in electricity generation, network operations or cross-border electricity transmission or
some other reason not attributable to the vendor (such as a war or other type of crisis situation,
industrial action or an exceptional natural circumstance) that causes an interruption in the supply of
electricity to the user, the user may not present claims concerning the period during which the
disturbance or reason prevailed to the vendor.

8. Changing the terms of contract and prices

8.1. The contracting parties may jointly agree to change the terms of an individual sale contract. Unless
some other agreement has been made, the provisions included in articles 2.4—2.4.5 shall be complied
with.

8.2. The user and the vendor may agree that the price shall be bound to a separately defined reference
value which is beyond the control of the contracting parties. The manner in which the impact of the
reference value shall be taken into consideration is to be defined in the sale contract. Taking the impact
of the reference value into consideration as referred to in this article is not the change of a price or the
terms of contract referred to later on.

8.3. The vendor has the right to change the terms of a sale contract and prices, if the reason for the
change is
• a change in the procurement costs of electricity incurred by the vendor,
• changes in the costs caused by limitations of transmission capacity, or
• changes in the labour or other operating costs related to electricity sales, as well as changes in
the production costs of the functions required by the implementation of electricity sales.
The terms of the sale contract may not be changed on the basis of this article so that the principal
content of the sale contract will change. A fixed-term sale contract concluded outside the obligation to
deliver may not be changed on the basis of this article, however.

8.4. The vendor is entitled to change the terms of contract and prices, if the change is based on a
legislative amendment or a decision of the authorities that the vendor could not have taken into account
when the sale contract was concluded.

8.5. The vendor may change the prices and other terms of contract on the basis of such a legislative
amendment or decision of the authorities which the vendor has been aware of when the sale contract
was concluded, provided that a price increase or change in the terms of contract will not alter the
principal content of the sale contract.

8.6. Furthermore, the vendor is entitled to change the terms of contract and prices, if there is a special
reason for it,
• owing to an essential change in circumstances,
• a revision of outdated contractual or pricing arrangements, or
• measures required by energy conservation.
This article shall not be applied to fixed-term sale contracts.

8.7. The vendor is entitled to make such minor changes in the terms of the contract that do not affect
the principal content of the contractual relation.

8.8. The vendor shall send the user a notification of how and from which date the prices and other
terms of contract will change and the reason for the change. A statement about whether the contracting
parties are entitled to terminate the sale contract shall also be included in the notification. If the reason
for the change is some other than an amendment to legislation or a decision of the authorities, the
change may take effect at the earliest two weeks, and on the part of consumers, one month after the
sending of a notification. The notification is to be sent to the invoicing address of the user or to some
other address separately agreed on; it can be included, e.g., in an invoice to be sent to the user.

8.9. If the change is based on an amendment to legislation or a decision of the authorities, the vendor is
entitled to implement the change as of the date when the change or decision took effect. If the change is
to the detriment of the user, it can be implemented as of a later date to be determined by the vendor.
The vendor shall notify the user of the changes to be made on these grounds as soon as possible.

9. Transfer of the sale contract

9.1. The user may not transfer a sale contract to a third party.

9.2. The vendor is entitled to transfer a sale contract to another vendor. The terms of a sale contract
may not be changed in connection with the transfer. The new vendor shall notify the user of the transfer
no later than in connection with the first invoice.

9.3. A sale contract encompassed by the obligation to deliver may not be transferred from one place of
electricity use to another. A sale contract outside the obligation to deliver remains valid in spite of the
user’s relocation or some other change in the place of electricity use, if an agreement to this effect has
been made, or if the sale contract is not terminated in the manner prescribed in article 10.2.3 or article
10.4.1.

10. Expiration of the sale contract

10.1. When a connection contract expires, also the sale contracts concerning the place of electricity use
specified in the connection contract expire.

10.2. A fixed-term sale contract expires at the end of the term or because it has been cancelled, unless
there are other provisions to the contrary in articles 10.2.1-10.2.5:

10.2.1. Unless some other agreement has been made, a fixed-term sale contract continues to be
valid for an indefinite period after the end of the term, if no new sale contract has been concluded
between the vendor and the user or if neither party has terminated the contract at two weeks’
notice.

10.2.2. The consumer always has the right to terminate a fixed-term contract concluded for a
period of more than two years outside the obligation to deliver at two weeks´ notice, after it has
been valid for two years.

10.2.3. A fixed-term sale contract which continues to be valid for a new term may also be
concluded outside the obligation to deliver, unless a party to the contract declares its desire to
withdraw from it. The vendor shall send the consumer a notification of the beginning of a new
term at least a month before the last date on which the consumer may withdraw from the renewal
of the contract for a new term. The right of the consumer to terminate a fixed-term sale contract
referred to in the previous article begins, when two years have elapsed from the beginning of the
first term conforming to the same contract. When a fixed-term contract concluded for a period of
two years or for a longer period than two years expires, the precondition for concluding a new
fixed-term contract is that the consumer explicitly agrees to it.

10.2.4. Both parties to the contract may, however, always terminate a fixed-term sale contract at
two weeks´ notice, if the place where electricity is used changes, e.g., because the user moves to a
different location, unless some other agreement has been made.

10.2.5. The consumer may terminate a fixed-term sale contract, if the consumer´s requirement for
electricity has materially changed due to his severe illness, death of his near relative, or for other
comparable and weighty reasons, if the continuation of the sale contract in such a situation can be
considered unreasonable for the user.

10.3. If a fixed-term sale contract expires before the due date in another type of situation than those
mentioned in articles 10.2.1-10.2.5 for a reason attributable to the user, the vendor is entitled to collect
a reasonable contractual penalty from the user, if the penalty and its amount have separately been
agreed upon in an individual sale contract.

10.4. A sale contract that is valid indefinitely expires when it is terminated or revoked.

10.4.1. Both parties to the contract may terminate a sale contract that is valid indefinitely,
concluded outside the obligation to deliver, at two weeks´ notice, unless some other agreement
has been made. The period of notice for the vendor may not be agreed to be shorter than two
weeks.

10.4.2. The user may always terminate a sale contract encompassed by the obligation to deliver at
two weeks´ notice.

10.4.3. The vendor may not terminate the sale contract of a consumer encompassed by the
obligation to deliver. The vendor may terminate the sale contract of a user who is not a consumer
at three months’ notice, if maintaining the validity of the sale contract is unreasonable for the
vendor due to a legislative amendment or an essential change in circumstances.

10.5. The user is entitled to revoke a sale contract, if the commencement of the sale of electricity has
been delayed for more than 24 hours from the agreed date, or if the sale of electricity has been
interrupted for more than 24 hours, unless the delay or interruption is due to a force majeure or a reason
attributable to the DSO.

10.6. The vendor is entitled to revoke a sale contract,

10.6.1. if the user has materially breached his obligations based on a sale contract and the breach
of contract has not been rectified within a reasonable period specified in writing by the vendor;

10.6.2. if the user is guilty of stealing electricity or of intentionally damaging the equipment
under the responsibility of the DSO or vendor;

10.6.3. if the supply of electricity to the place of electricity use has been interrupted on the
grounds of a non-payment or some other non-fulfilment of contract and the interruption has
continued for at least one month, or if it has not been possible to technically implement the
interruption due to a reason attributable to the user or the DSO, at least a month has elapsed since
the conditions for the interruption were met; or

10.6.4. if the DSO has revoked the network contract.

10.7. if the customer is late with his payments, the sale contract may be terminated only in situations
conforming to article 10.6.3.

10.8. The vendor shall send the user a notification in writing of the rescission of the sale contract,
specifying the grounds for the rescission and the date when the sale contract expires.

10.9. After the user has been notified of changes in the terms or prices, or of a transfer of the sale
contract, he is entitled, for 15 days (in case of the consumer, for 30 days), to terminate the sale contract
at two weeks’ notice. The revised terms or adjusted prices do not concern the user, unless the changes
are based on a decision issued by the authorities or a legislative amendment.

11. Settling matters under dispute

11.1. The consumer has the right to bring any disputes derived from the interpretation of this sale
contract to the Consumer Disputes Board for consideration (www.kuluttajariita.fi).

11.2. Any disputes derived from the sale contract shall be settled by the general court of first instance
of the locality where the user´s place of electricity use is situated, unless some other agreement has
been made. However, the user is always entitled to bring a suit to the general court of first instance of
his place of domicile in Finland. The vendor may also take legal action against a party who is not a
consumer at the general court of first instance in his place of domicile.